The big takeaways:
- Clear, consistent communication builds trust in long-term litigation. CARET Legal helps firms proactively share updates, reducing client anxiety and confusion.
- The secure client portal gives clients secure access to documents and invoices in one place, improving transparency and minimizing administrative back-and-forth.
- CARET Legal’s built-in messaging tools, including secure SMS and email, allow law firms to provide real-time updates and maintain a complete record of client communications.
Litigation can span months or even years, and is demanding for both legal teams and their clients. As proceedings evolve, expectations shift, and new documents or updates emerge, clear communication becomes more than a courtesy. It becomes a necessity. In one study, the 1997–98 Law Society of England and Wales surveyed attorneys and clients on their experiences and perspectives with attorney services. Of 44 clients interviewed, 50% expressed dissatisfaction with their past and/or current lawyers and cited “communication problems” as their number one issue.
When clients feel left in the dark during lengthy legal matters, trust erodes and anxiety rises. CARET Legal’s case management software helps litigation teams maintain clarity and transparency from intake through resolution. With secure messaging, shared document access, and a secure client portal, CARET Legal gives law firms a centralized way to keep clients informed every step of the way.
Consistency Builds Trust and Reduces Client Anxiety
Long-term litigation cases require more than occasional updates. Clients want to understand where their case stands, what actions are next, and what to expect. Without a structured way to share that information, attorneys risk overwhelming their staff or missing key updates.
CARET Legal addresses these concerns by centralizing communication. Firms can provide secure case updates and maintain a record of correspondence within the matter file. This consistency helps legal teams manage expectations and provide clarity around timelines, hearings, and deliverables. Instead of reacting to frustrated client inquiries, attorneys can proactively share meaningful updates.
Clients who feel informed are more likely to trust their attorneys and remain engaged throughout the litigation process. CARET Legal’s communication tools are not just functional. They support a better overall client experience.
Secure, Centralized Access to Case Documents and Billing
Another source of client frustration in long-term litigation is document access. Clients may lose track of important filings, struggle to locate past correspondence, or feel confused about billing. CARET Legal simplifies this with its secure client portal.
The portal acts as a central hub where clients can access shared documents and review invoices. Documents are protected by encryption, ensuring that sensitive legal information is secure. Unlike email chains or third-party file sharing tools, CARET Legal’s legal document storage solution ensures that all parties are working from the same secure source of truth.
Billing transparency is also improved. Clients can log in and view detailed invoices, reducing confusion over charges or billing timelines. This level of financial clarity is particularly valuable in complex cases where billing may occur in phases.
Real-Time Messaging for Quick, Secure Updates
In litigation, delays in communication can lead to misunderstandings or missed deadlines. CARET Legal includes built-in two-way messaging tools, including email and integrated SMS texting. This gives legal teams the ability to reach clients quickly, securely, and directly.
Attorneys and staff can send text updates for urgent matters and maintain messaging records within the matter file. These tools are especially useful during court-heavy weeks or when documents require urgent review. Instead of asking clients to check email threads or call the office, attorneys can send a brief text, providing a sense of immediacy and responsiveness.
Incorporating these tools into everyday workflows ensures that communication remains prompt and accountable, even as the complexity of a case increases.
Long-Term Litigation, Simplified by CARET Legal
Complex litigation is never simple, but client communication should be. CARET Legal’s practice management software helps legal professionals keep their clients informed, engaged, and supported from the first filing to final resolution.
With integrated tools for secure messaging and document access, as well as real-time updates, CARET Legal reduces friction in client communication.
For law firms handling long-term litigation, CARET Legal offers the communication infrastructure needed to strengthen client relationships and deliver consistent, high-quality service.
Start a free trial of CARET Legal today and discover how secure client communication tools can transform your litigation practice.
