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While most law firms understand that cloud-based practice management is an option for them, many still hesitate when it comes to adopting new technologies, according to the 2021 ABA Legal Technology Survey Report. Twenty-five percent of the lawyers surveyed said their firm doesn’t use cloud services. Those holding out are
Communication is imperative to the success of any law firm, especially when most businesses are operating on hybrid or fully remote work schedules. According to a recent survey, about 16% of firms invested in communication software at the onset of the pandemic in addition to other cloud-based practice management systems.
AbacusNext recently commissioned a survey of law firms’ activity and decisions about software. The results revealed that 65% of all firms selected the need to increase efficiency and build a better practice as their motivation for adopting their practice management technology. Growing focus on efficiency Legal practice management software providers
Although many people think that customer management relationship systems (CRMs) are relatively new in existence, the practice of keeping customer records has existed for centuries. Merchants, even those selling their wares in ancient times, understand that it’s much easier to sell your goods to a current or past customer than
The unexpected shift to a remote workforce accelerated the pace of digital transformation. Having to vet an onslaught of new technology quickly, firms added different applications, communication and collaboration platforms, and cloud-based document management and storage systems to their tech stack. However, adding these disparate technologies and integrating them creates
Efficient customer relationship management is crucial to help grow your book of business, drive new business, and satisfy current clients.
Without legal project management software, it’s difficult for a firm to sustainably deliver high customer experience and service quality.
All organizations – particularly those that outsource crucial business operations to third-party technology businesses and SaaS companies – must ensure that their data is handled properly, protecting customers from data theft, extortion, and malware attacks. Service Organization Control 2 (SOC 2) provides a framework to help stakeholders ensure that vendors
With so much technology at our fingertips, individuals are inundated with information in the form of email, text messages, news alerts and social media notifications. As a business, it can be difficult to cut through all of the “digital noise” and connect with people; branded touchpoints are more important than
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